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Conditions of Use


Servello's Jewelry is an authorized Dealer of Jorg Grayand Torgoen Watches. On our website we display a large selection of jewelry items that are available for online purchasing or visiting our showroom.

To ensure peace of mind in your purchase experience, we have implemented the following

RETURNS POLICY

Before returning any merchandise you should complete the Return Authorization Request Form, or contact us at 1-800-317-1333 .

No returns will be accepted without exhibiting a RMA# on the outside of the returned package.

  1. We will gladly replace or exchange any item ordered online if the item is defective or if it differs from the specifications posted in our website.
  2. Unworn items will be accepted in return for a full refund of the value of the item, when customer contact us no later than 10 days after receiving the item and customers obtains a Return Authorization from Servello's Jewelry. Shipping charges are not refundable.
  3. Custom Made Orders and specialty items are not accepted in return. Custom made orders and specialty items are defined as follows:
    1. Items that are described as Custom Made in our website or when customer is contacted and explicitly informed by Servello's Jewelry that the item in question will be considered a Special Order.
    2. ALL WATCHES are considered specialty items and they are covered by the manufacturers warranty. Our pledge to our customers is the following:
      1. As Authorized Dealers of the respective brands of watches that we represent, we guarantee that all watches will be accompanied by the manufacturer's warranty.
      2. Our customers are guaranteed to received from us a brand new watch in perfect working conditions, free of scratches, unwanted marks, or signs of being mishandled, or any other defect. Watches shipped from Servello's Jewelry have never been previously sold and returned by a customer
      3. To guarantee all our customers that they are receiving a watch that has never been worn or handled by any other user, we do not accept any watches in return. Customers are re-assured that their investment in our fine timepieces is for them to enjoy as the original and unique owner of the watch they are receiving from us.
  4. Custom Made orders are sent to production 24 hours after Customer receives our Order Confirmation. There will be a cancellation fee of 30% of the listed price of the item if cancellation is requested after the item is sent to production. Customer has the right to request a cancellation of his order, and entitled to a FULL REFUND if order is not shipped by the promised delivery date.
  5. Returns will be accepted by Servello's Jewelry, only when Customer has notified us. no later than ten (10) days after received of the goods and obtained a Return Authorization Number. Customer must take all necessary precautions, once We authorize the return, to guarantee a prompt and safe delivery of the goods being returned. Goods must be returned in their original packaging, and must not exhibit signs of being worn or mistreated. Damaged products will not be accepted in return.
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